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Amy Lustig's avatar

“I’ll watch the time.” 🥹💚

Theresa Brown's avatar

Coming to this super late, but the column makes me think about my new job. I work in a clinic and I’m the person (nurse) who calls patients to come in and I take them to their room. I always greet people with a smile and patience. I aim to come across as friendly. I see the patients as people, not widgets on an assembly line. It makes a difference for them, which sets them up to be helped by our clinic because they feel seen, not defensive. Or at least, that’s my hope. Such a small thing, but how many of us feel routinely rushed at doctor’s appts by a grumpy person hurrying to get us into a room? I don’t like that and don’t want to inflict it on our patients.

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